MCSA (Microsoft Certified Solutions Associate) – Windows Server 2012, Windows 8/10.VIP Support (Stakeholder management) experience.JAMF administration (Mac OS/IOS management) experience and MDM Support experience.BE/ B.Tech / BCA/ or equivalent Degree or 3 years Diploma in CSE, IT, ETC.Engage in Innovation activities such as process improvements, pilots, PoCs, etc.Provide communication to end users on local outages and service degradation, planned down-time activities, and global initiatives which impact to local end users.Provide Smart hands support to Global infrastructure team, telecom, network, and server team.Support IT Lifecycle management, Asset Management, License Management.Support Problem management, escalation management - Handle needed inquiries, escalations from end users.Collaboration work with Global teams to resolve complicated and advanced IT related issues and implement Local and Global projects.Possess ability to identify, track and articulate trending issues and produce metrics (as required).Possess fundamental knowledge and understanding of LAN/WAN architecture and administration.Collaborate with other IT Infrastructure Teams to ensure optimal operations of all systems.
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